Here at MicahTek we have heard the phrase, “outsourced customer service” sounds a little intimidating to some business owners. Questions concerning the quality of customer service and preservation of company image may arise, but do not allow these concerns to keep you from outsourcing. Choosing the right fit for your customer service needs is not an easy process, however knowing who is supporting your company provides unparalleled peace of mind. Instituting a high-quality contact center is a must for excellent customer relations, but what exactly does that look like? The mark of a superior contact center begins with integrity, followed by service, and finishing with excellence. For a deeper understanding, let us break these concepts down a little further.
As a client, you deserve a name you can trust and a reliable servicer. Consider this, you would not purchase a brand you did not know anything about, but rather you would purchase the one you knew you could trust to get the job done, outsourced customer service is a similar situation. Standing in the client’s shoes, you want a name you trust to take care of your customers and offer the best customer experience available. With over thirty years of trustworthy experience in the business, MicahTek has distinguished itself with uncompromising business ethics and world class customer service. With the customer’s best interest in mind, MicahTek is committed to always being honest, providing the peace-of-mind our clients deserve. The heart of integrity is the ability to trust, which must be proven over time and cultivated through service.
You enter your favorite restaurant and scan the room for your favorite waitress, the one who knows your order, and the one who gets every detail right. Finally locating her, you sit in her section and she has everything perfectly set, this pleases you greatly. Excellent service provided by someone who understands your needs is always pleasurable. When searching for an organization to partner with, you are looking for experience and someone who knows just how you like things. You want to be ensured flexible services, accommodating agents, and effective solutions to care for your contact center needs. Placing the cherry on top of this corporate dream, MicahTek’s mission is to be responsive and flexible when addressing client’s needs with thoughtful and pertinent solutions. Excellent service not only entails knowing the client, but also remaining flexible to serve the client’s specific requests and concerns.
Aristotle once said, “Excellence is an art won by training and habituation. We do not act rightly because we have virtue or excellence, but we rather have those because we have acted rightly. We are what we repeatedly do. Excellence, then, is not an act but a habit.” Good enough does not cut it, especially not in the outsourced customer service field. Your customers deserve excellent service, and you deserve the peace of mind that comes from choosing a qualified provider of customer service. With a booming business, there is so much to keep track of and be excellent about, making it nearly impossible to do it all on your own. Outsourcing entities such as your phone answering center, fulfillment company, inventory management services, data analytics, and e-commerce can make running your business a much simpler task for you. MicahTek has been in the customer service industry for over thirty years, and has mastered the ways to provide the most excellent business solutions for you. With a track record of proven excellence, MicahTek prides itself on the ability to work hard and aid in the advance of your business.
So, you may be wondering, who exactly is this MicahTek? MicahTek is a multi-platform service provider offering call center, fulfillment, information management and digital services to non-profit and for-profit businesses. Looking for a contact center? Need warehouse and fulfillment services? Perhaps you need an easy to use yet powerful e-commerce solution! MicahTek is your one stop shop for all of your company’s service needs. At MicahTek, we desire to provide the SOLUTIONS you need for the GROWTH you desire.
To find out more about how MicahTek can serve your company’s needs, feel free to roam our website or give us a call. If you’re looking for more industry specific information, the upcoming blog posts will further detail just how we integrate integrity, service, and excellence into everything we have to offer our clients.