Call Center Tulsa | The Inbound Calls
Hello, welcome to tech talk where you get the latest news, quick tips and Micah technology. We’re host dance dysart and Jason Hood. So get ready. We’re about to put a little tech in your day and today’s show we will discuss the advantages of inbound call handling versus Ivr services when it comes to data capture from the best call center Tulsa offers.
Dan, you’re right. So listeners, remember anytime you have a topic or question you’d like us to discuss in a future episode, send it to solutions that Mike at [inaudible] dot com. That’s solutions@mIcahtek.com. Or you can always give us a call at one, 800, three zero, three, four, four, three, six. Now. Then over the last several episodes, you know we’ve discussed several topics on how Micah tech has become the best call center. It also has the offer by providing a topnotch call center environment.
Jason, you’re right. And hopefully you all had a chance to listen to some of the previous podcasts that we’ve done. Uh, hopefully he got some great knowledge, little bit of humor, some corny humor. The kids love it, man. We’re going to continue to do to develop these and hopefully you guys will enjoy. So when the past, Call Center Tulsa we’ve discussed the top reasons why you should outsource the call center, the ways Mike had text call center improves your customer service, how the mic at tech call center plays a vital role regarding our other services as well as what to watch out for when outsourcing to a call center. Now in today’s podcast, we want to discuss the differences between inbound calls being answered by phone agents versus Ivr.
Yeah. Dan, you know, inbound calls are answered by an actual call center agent here at Mica Tech. You know, a lot of people may think, well yeah, that’s what a call center does. You know, you have agents, but that’s not always true. You know, we have calls, we have, we have agency or 24 slash seven, um, throughout the year, throughout the day, ready to answer your phone calls.
Now, are they going to be here? Uh, you know, maybe like Christmas.
Oh yeah, they’re here Christmas with cookies and they’re going to be here on the superbowl. Superbowl, yes. Call Center Tulsa I won’t be here, I’ll be watching the superbowl, but we will have agency here
and don’t worry. I, Jason, your team will not be praying in that superbowl, Call Center Tulsa but I’m glad you’re going to watch it.
I’m not sure about that. Damn. This year. Uh, the Dallas cowboys volume, cowboys fans out there. This is our year. We say that every year, but this is our year. I promise you my team has no shot. Who is your team then? The bears. The bears. Bears. Okay. Gotcha. Call Center Tulsa Well, Hey, this, let’s continue here. We’re, uh, we’re going down the wrong rabbit hole. We should do a podcast and about sports. I love it. And how it relates to Micah Tech. We can do that. We will make something up. Circles back to mike attack. That’s right. Well, hey, so like I said, the inbound calls are answered by actual call center agents. Our, they, they read a script and we verify the data. That’s the color is providing the name, the address, the phone number, the email. If they’re already in the system, we verify it. The number one thing is data integrity. You gotta have that. Um, whenever you’re taking the phone calls
and with that, you know, our agents assist the collars on all types of calls. It could be a simple informational call, it could be a donation he product request. We have a great registration platform here at my ca tech. If you have an event coming up, you want to promote any type of phone call, upset callers, we can handle those with the best of them. We’ve heard it all here in the 22 years I’ve been running the call center, uh, putting money in different fund codes, raising money we can help you out in whatever areas you need.
And then what about what, if I have a prayer request,
you definitely can pray with the color over the phone, uh, work with several nonprofits, several ministries and we, we have the capability to do that.
And then you mentioned registration. Call Center Tulsa That’s pretty cool option, you know, a lot of, not a lot of call centers have that. So what do you do? Just take their name or do you actually have a registration module or how’s that work?
We do have a really, really robust registration module. Performs well for our clients. Not only do we discuss the event, we get them registered if they have maybe a, let’s say a women’s breakfast man’s lunch in a lodging information, food information, you know, what’s around the area. We can handle all that for our clients and really pushed the event to make it a success.
What if I wanna do my own golf tournament? Could I use that?
Yes sir. There would probably be some, uh, we, we’ve done that in the past. There’d be some kind of waivers that they would need to sign. If you’re out there on the course, uh, you know, signing away their, uh, you know, making sure they don’t get hit by any stray golf balls, but we can do it no doubt.
Excellent. Well, Hey, in our call center Tulsa location, our agents have the ability to capture payment by credit card or ach other known as electronic check. Of course, before you asked that question, slow down. My GTECH is PCI compliant.
I’m glad you covered that.
Yeah. You know, we will cover a explain PCI compliance. In a future episode. We’re actually going to have a special guest that day, we won’t tell you who it is, but it’s one of the major processors in America. Be here in studio with Dan and myself talking about Pci compliance, how Mike Vitek meets all the standards. So that’s going to be exciting. Be Looking for that in the future. Uh, another main point about using an agent that capture your calls is the assurance the color has when they’re speaking to a human rather than a machine. You know, when you’re upset, when you have an issue, do you want to talk to a machine? You know, I’m, I’m a Cox cable here in Oklahoma. You know, if I had my interest down, it takes me about five minutes to go through all the machine prompts. I just keep on pressing numbers, get me to a human, get me to a human. I need help. I need help. So frustrating. So, you know, the, the advantage of speaking to a human right off the bat when that phone rings and the human answers, it gives the color that, uh, assurance that they are going to be helped.
Absolutely. That’s a great. No, we got the collar has a peace of mind that the request was key correctly. Call Center Tulsa The first time in any issues or concerns of color may have, can be handled immediately with that. Nobody likes to leave detailed information on the machine. They maybe they type it in wrong, they get it wrong and person transcribing get two wrong. Then they call customer service and guess what? It’s a machine again. Shouldn’t be that way.
Yeah, that’s what I hate. You know, you go online or you call and you leave it via machine. A long order. You get it two weeks later or a week later. Amazon, you get at a one hour later with a drone and the order is wrong. It’s just so frustrating. So yeah, peace of mind goes a long way.
That’s right. Got To have it for your customers. Now we will continue discussing the difference between inbound agents in Ivr in just a minute, but first we want to take this opportunity to tell you how you can contact Jason or myself if you’re in need of a call center. Again, if you are looking for the best call center Tulsa has to offer, Mike could take is your answer search no more. We’ll be able to handle your orders, donations, prayer requests, registrations, customer service or information type calls,
and when you use mica tech services, you’re choosing to work with a company whose core values and reputation are held in the highest regard. If you’re not happy for whatever reason, contact one of our team members and they’ll make it right guaranteed. To learn more about our call center or any of our other services, my can take offers. Visit our website at [inaudible] dot com. That’s m I c h t e k Dot com. Or you can always give us a call by dialing one, 800, three zero, three, four, four, three, six. Now let’s get back to how bike it text call center versus the agents versus the Ivr. How that plays out. So Dan, before we broke, we discussed the benefits of using an agent to handle your inbound calls. So next we want to discuss the benefits or you can even say the advantages of utilizing mike text ivr software instead of a phone agent.
Now you may ask yourself, what is Ivr? Ivr stands for, integrated voice recognition. It is cool software that in actuality to record your voice and getting better than that. And it’s a strong tool to build your database. It’s great for free items, new name projects, single offers Call Center Tulsa will tell a little bit more about that.
Yeah, and just like our inbound call center, there was a script written and approved by the client and once that script is approved, it’s recorded by the client or a mica tech voice talent. And you know, here at Mica Tech, we provide a female voice and slash or a, a male voice as well. So it’s really up to the client, uh, what type of voice they want us to record it. So the Ivr script can provide the color with a choice of a single or multiple offers. You know, they can press one for the calendar, press two for the free CD, press three for the free pack, whatever you want to set up. We can make the Ivr script work accordingly
and then once that’s rolling next to the collar chooses the option they want and the prerecorded script begins. The caller’s information is encaptured by recording their voice at different prompts throughout the script.
Yeah. In many of our clients take advantage of this service. You know, they, they offer free product set, like I said before, such as calendars, booklet, cds, etc. You know, at the end of the script the color is thanked for placing your order and the color is disconnected and you know, just to revisit what dan said earlier, you know, they offer these free items so they can build their database. It’s a new name acquisition tool. The cheapest waY you can get new names without costing you an arm and a leg
and your names are like gold. Exactly. So at this point the record is ready to be transcribed by a data entry agent either that day or the following morning, depending on the time of day. We have a great team here that can transcribe the call and get that information into the database here. Now once that record is transcribed by the data entry agent, the data is formatted just like a regular call handled by a phone agent. It is then considered a normal call record, Call Center Tulsa different process, but at the end of the day, same car record.
Exactly. And you know, ivr is a great service to have available for our clients and the cost is less than pain for an agent to handle the call. And there’s no staffing needs since it’s a computer handled handling every call you. That reminds me of a story a real fast before we let you guys go. A, we had a client come to us, potential client and said, hey, you know, I’m offering this product like current vendor call center vendor. Is this losing calls left and right, abandoned it. Well, what is it? Oh, it’s a free free offer where you said we and we can help you out. We have an ivr system. Does your vendor have it? No, they don’t. I said, all right, so we, they signed with us and uh, they gave away a free product friday, saturday, sunday, and then those three days is over 3000 orders, you know, unless you have just a super huge call center or multiple call centers that can help handle those calls. They all come in at one time as a free offer. Why pay that extra expense when it’s just a free item? Where they were doing was getting names so they can cultivate them later. So again, ivr, if it’s used correctly, is a great money saver a. So just keep that in mind.
So jason, what did we learn today?
Well dan, we learned that. Another example of why we feel market tech is the best option for a call center tulsa has to offer you mind can take offers many different options when it comes to answering your inbound calls. Again, inbound agents or utilize our ivr software.
So the next time you think or hear the phrase, call center calsa, remember mike attack and how our call center plays a vital role with all the other services we have to offer. And before we leave you today, remember, visit our website, [inaudible] dot com, or call us at one 800, three zero, three, four, four, three, six. we would love to discuss how mike could, can partner with you and provide the solutions you need for the growth you desire.
And join us next time on tech talk when we discuss how the best call center tulsa has to offer. Mike attack provides the best color experience before speaking to an agent. It’s very important. You want to have that gooD experience before they speak to that agent. so before we let you go, remember, gaining knowledge is a blast. So mike hitech, tick, boom.