Call Center Tulsa | The Features Of The Call Center

Hello, welcome to tech talk where you get the latest news, quick tips, and Mike, take knowledge coming to you here at Mica. Attack where your host dance desser and Jason Hood, so please get ready. We’re about to put a little tick in your day and today’s show we will discuss the many nice features that our call center Tulsa location offers like to take a minute to, to thank all of our sponsors out there.

What sponsors are that? Dan? Hi Mom.

In today’s show we will discuss the midianites features that our call center offers. Remember anytime you have a topic or question you would like us to discuss in a future episode, send it to solutions at Mica Tech Dot com. That solutions at m I c a h t e k, or give us a call at one 800, three zero, three, four, four, three, six.

Hey Dan, over the last several episodes we’ve discussed several topics on how Micah tickets become the best call center Tulsa has to offer by providing the top notch call center environment.

Jason, you’re right there man, and we’ve discussed in the past the top reasons why you should outsource the call center, the ways Mike Attack Call Center improves your customer service, how the mic tech call center plays a vital role regarding all of our other services, what to watch out for when outsourcing it call center, as well as live agents versus Ivr in the call center environment.

Then you know, all that stuff is good information, but you know, today’s special. I am so excited because this is a, you know, the call center features a lot of people don’t think about when they’re thinking of a call center solution. And uh, so let’s just jump right into it. You know, today we want to discuss the many additional features that our call center provides to our clients. Touching on a few of our custom called greeting call prompter, call forwarding, custom q messaging and the all important call back feature.

Let’s begin. So now Jason, we all know the client’s goal is to have all their calls hainer professionally, either through a live agent or Ivr system, as Jason mentioned. Why just settle for the old plain Jane Approach? Why not put some personal touch and assist the color you? The whole goal here is to have a great call center experience. You want to call it a call. Again, have a great experience with that. So that leads us into number one, which is custom greeting. Let’s face it, you’ve done the hard part. You’re running, you’re media, you’re getting the customer to reach out, proven they are interested, or at least inquiring about what you are promoting or selling. Call Center Tulsa You simply do not want to standard. Hello. How may I help you?

Because that’s boring as right. Who wants Tofu for lunch every day? I’d rather have a pizza or steak to Turkey Burger. It’s Kinda boring, right? So let the voice of your brand be heard. You want to stand. Create a unique and strong call experience or microtech call center, Tulsa location offers at no extra charge. I said no extra charge. The ability to play a custom greeting, ensuring the color that they called the right number. You don’t want them to be confused that, oh, did I get the right? Number two, I call pizza hut, or did I call the ministry or the organization that I’m working for? So this allows you to set the tone for the rest of the call.

You know, really looking at it, there are three types of greetings that we found in our experience here at Mike. Attack. Number one is you have a down to business grading, no frills, straightforward, maybe a little bit of sincerity, the warm tone, a next step. Call Center Tulsa You have a little personality, vibrant, relax, maybe a little more low key type greeting. And then the third one that we see a lot with our direct response clients is we push the call to action and this might also be the best option for an Ibr platform. It’s a fast greeting that really pushes the featured product or asked what, what’s being broadcasted on the television or web or radio. It’s that lead him into the cell, uh, you know, are you calling for today’s order?

And those are three great options. You know, there are hundreds of ways to say hello. I’m first impressions are everything. So think about what kind of hello you want your customers to receive, you know, that’s where it leads us into number two, our call prompting and our call center world. Our clients have the luxury of choosing what type of calls they feel comfortable letting the microtech agents handle. Some choose all types, some only want money generating calls. This is where a solid call prompter can guide the call to where it needs to be handled. For example, after hours after hours, you let them know a were only available during this time. And so they for the traffic to us and we handle it, uh, perhaps for more information, you may not want an agent to handle basic inquiries like address more information about the media times you can direct them to the website, you can give them the address and the prompter that saves you more money by not having an agent.

Um, answer it and also does not tie the agent up when you’re dealing with money calls as well. Customer service, perhaps you want customer service being handled in a different location. And then also registration. We can provide registration information, push them to the client, Call Center Tulsa or you send them to a website for them to handle any type of registration that you have, so by utilizing and the different services you can guide the call or the color to assist the phone agent as to what to expect. You know, it’s an overall win win for both the color and the agent.

That’s what we’re looking for here, Jason. We continue discussing the great features our call center provides and just a minute, but first we want to take this opportunity to tell you how to contact Jason or myself. If you’re in need of a call center where your Goto guys don’t let anybody else, they’ll look up. Anybody else call us.

We are the team.

That’s right. Again, if you are looking for the best call center, Tulsa has the offer, Mike, Caltech is your answer, will be able to handle your orders, donations, prayer requests, customer service registrations, plain old informational type calls.

And then did you know when a client or organization chooses microtech services, they’re choosing to work with a company whose core values and reputation are held in the highest regard. If you’re not happy for whatever reason, contact one of our team members and they’ll make it right. So learn more about our call center or any other services microtech offers. Visit our website [inaudible] dot com. That’s m I C A, H, d, e k Dot com. Or you can always give us a call by dialing one, 800, three zero, three, four, four, three, six. Now let’s get back to how Mike, Micah text call center features help improve the caller’s experience. So Dan, before we broke, Call Center Tulsa we discussed the benefits of using a custom greeting. Just start to call experience there. We spoke about the importance of an efficiency of utilizing a call prompter for the different types of calls.

So next we’re going to discuss the benefits of call forwarding using a custom q message as well as providing a not a callback feature. So number three is the call forwarding. We have several clients who still wished to handle a certain type of phone call on their end, so some examples where a, a call forwarding, we’d come into play where as my ca tech, we can real time forward that call back over to, into the client’s a switch for them to handle. What I mean by that is maybe they don’t want is handling their customer service. We’re not shipping the inventory out. We don’t have the color background history information, so it makes sense to have that forwarded maybe to your fulfillment center or to your location to a to dive in and take a look at a prayer calls. We can do prayer here at my caltech.

Some clients want to have their team handle those informational type calls. We see this again with our direct response clients, you know, push, uh, you know, they, they just want more information or something. So we would then forward that maybe to a second team. Call Center Tulsa They handle that in any type of escalated situation. We’re comfortable handling those, but maybe they want to handle those on their end. So the point is our, our clients still want to stay engaged on some type of phone calls. We would then forward that to uh, and it works both ways. You forwarded to us because we’re here 24 slash seven over 40 for them while they’re open as well. So having that okay, ability to live a call, it gives our clients the peace of mind knowing that they can stay engaged on certain phone calls.

Then that’s so important for our clients to have that peace of mind. You know, once they sign up with Mike at tech, they can just forget about it. Everything will be handled correctly the first time. So very good information. It number four, custom q messaging. Dan, do you like Michael Bolton, Aka keying of elevator music? Yeah, he’s all right. Really? Yeah. He’s not my favorite, but you know, neither do our customers. They don’t like the soft music that puts their baby to sleep. You want to keep them engaged. You want to keep your individual colors engaged. If they’re in Q, a. So should they be placed in queue or Microtech Call Center Tulsa location offers the client to record accustomed queue message to get their information out to the color. During this time you can promote your cause. You can up sell a product, you can give a last second push of a certain sales items and you can instill to the color that they are important.

Stay on the line. Now, can they play a, you know, a portion of their television show or radio show on the queue message? Absolutely. You have the quick story here. We have a client, uh, when we first started this and the person wasn’t cute for about 30 seconds there listening to the show, uh, that individual client. And when the, when the agent picked up the phone, said, how can I help you? The person said, well, can you put me back in queue so I can finish out that show? I was, you know, I, I had missed it and this is the first time hearing it. So it’s a great way to keep them engaged, keep them excited about what they’re calling in for, an a way to give out more information. So this feature goes a long way, so we encourage all of our clients. Just use it.

Thank you. Last on here. Number five, the callback feature. We’re all busy in today’s society, but as you know, your cell phone is always within arm’s reach. If you’re at work or in the car, it’s in your pocket so you know when, when they call in our call center and should be placed on hold. All of our agents are engaged in other phone calls and they do not wish to wait. The caller can simply press one, leave their contact number, and we’re one of our agencies available. We will gladly call them right back.

That’s awesome because people use that all the time.

Now, Jason, what did we learn today?

Well, we learned about the many great features microtech the best option for a call center Tulsa has to offer and how we can enhance the call experience,

right? So number one on our list, we learned about the custom greeting

and number two on our list, that call prompter, we also learned about call forwarding and number four, customer queue messaging, and the last is the call back feature.

So the next time you think you hear the phrase, Call Center Tulsa, remember Mike Hitech and how all our call center and how our call center offers several great features to enhance the college experience.

And listeners, before we leave today, remember, visit our website [inaudible] dot com, or call us at one 800, three zero, three, four, four, three, six. We’d love to discuss how Mike attack can partner with you and provide the solutions you need for the growth that you desire. Join us next time on tech talk when we discussed how the best call center Tulsa has to offer microtech handles or quality control and quality assurance techniques.

Before we let you go. Remember gaining knowledge. It’s a blast. So Micah Tech Tech, boom.