Call Center Tulsa | MicahTek Dashboard

Welcome to tech talk where you get the latest news, quick tips and Micah technology. Where are your host? Jason Hood and Dan’s dysart. So get ready. Call Center Tulsa We’re about to put a little tick in your day.

Today’s show is discussing our newly released real time call center dashboard available to all of our clients. Another example of why Mike had take is considered the best call center Tulsa has to offer Call Center Tulsa and remember, anytime you have a topic or question you would like us to discuss in a future episode, send it to solutions at [inaudible] dot com. That solutions at m I, c h t e k Dot com. Or simply give us a call at one 800. Three zero. Three, four, four, three, six.

Well, we thank you all for listening. So as an organization you may be handling your calls in house or possibly already outsourcing your calls to a call center. Hopefully here at Mica tag. Either way, utilizing a call center dashboard is vital. It’s not only saves you time from having to continually continuously run reports, but you can keep the dashboard up on your screen throughout the day. As a reference, Call Center Tulsa you know Mike at tech, we serve over 200 clients at our call center, Tulsa location. Within that group of clients, we serve all types. We serve nonprofit for profit organizations, both television and radio, all different types of clients. So we continued to be asked by them if we have a dashboard, a realtime dashboard at in that, and if not, when would it be developed.

Dashboard is a cool word, Call Center Tulsa so as you know, a dashboard is crucial for all radio type clients who need numbers faster than fast lightening, fast, fast lightening fast, like the flash press of a button at your fingertips fast. That’s really fast. I need to be fast in order to read the results over the air. So with that, the continued requests from our clients, Mike, attack excitingly, move forward with our very own call center Tulsa developed dashboard, which we proudly deployed in February of 2018.

So that was just a few months ago. It’s right. Excellent. Now when we launched it, the feedback from our clients was immediate, overwhelming, grateful. We’re super excited to use it right out of the box. Call Center Tulsa Yeah, Dan is amazing how many of our clients within the first couple of hours of being launched, we were getting phone calls. We’re getting emails of just the excitement and wow, we can’t believe it’s finally here. They were super, super excited, so it was awesome to hear, but hey dan, before we dive into how the dashboard works and what data it provides, let’s just take a quick break and discuss how all the other services might can take. Provides is so rare in the world today. You know, if you’re looking for a call center in Tulsa or worldwide, microtech is your choice. Again, I can take provides 18 different services. Mike intech provide 18 different services from call center, order fulfillment, ecommerce, data management and much, much more and it’s amazingly. It’s all under one roof

and when you use Mike a tech services, you’re choosing to work with a company whose core values and reputation are held in the highest regard. If you are not happy for whatever reason, contact one of our team members and they will make it right and to learn more about the mini services, Mike at tech offers visit our website at [inaudible] dot com. That’s m I c h t e k Dot com. Or you can always give us a call by dialing one, 803 zero, three four, four, three, six. Now let’s get back and learn more about the Mike had tech call center dashboard. Jason, when we left off, we’re about to discuss the powerful a tech call center dashboard, how it works and the data it provides. Call Center Tulsa I’m pumped up.

Yeah, absolutely. Dan. So you know, let’s just get started. So the way the dashboard is developed, it’s on our net view platform. Our software for our clients to when they log in, it’s the first thing that pops up on their screen. They can review it, Call Center Tulsa they can leave it on their screen and like I said earlier and they can just watch as the a call volume comes in. It’s real time. It’s updated a on its own every 15 minutes, but there’s also a button there you can press to update the results at anytime you wish.

Now, did you say, how often do they run it?

Yeah, updates every 15 minutes. But it is real time information. If you choose to press the button on your own, you can press a button every one second, three seconds, five seconds. It updates realtime for you. So the way it works is as a user, every net view user has their own information, their own reports they can run. So the dashboard has settings. You can choose from six different views from revenue call type breakdown. It’s a, it’s a pie chart, a pledge information our by our call tracking product, the top five products sold as, uh, to uh, the, the hour that you run it. That’s important. And the top five media. Now it’s very important to know that the dashboard itself does not go back historically. It is real time that day you’re in a 24 hour time period. It starts at midnight. So Call Center Tulsa if you’re at 8:00 AM is going to report on the first eight hours of the day.

If you’re at 5:00 PM, what do you think it’s going to report? The first one is that a 12 plus five slash 17 hours a day. So it goes until midnight and then it starts back over again for the next day. So you got to keep that in mind as a user. So this is break down the different, the reporting types, revenue information, one of the, uh, the screens you can see here. So it breaks down your different product, how many calls or product, how much revenue in the average does it for donation, it doesn’t for a product donation split. So if people may say, Hey, for your gift of $50 or more, you get this item. So it differentiates between product and donation with product for donation, and also breaks down the doe money type calls. It totals up all the calls, totals up all your revenue and gives you your averages. So that’s an awesome view. Uh, the call breakdown again, are different call types. We got customer service, we got hang up and pranks, we got informational, we got product, and we got prayer. Again, Call Center Tulsa depending on the organization, you may not have to use all those, but at least we have them there for you to view. And again, it breaks it out in a pie chart. Would you different percentages.

I see a lot of this being used for more of a, Call Center Tulsa an executive level, uh, you know, looking at this, uh, how’s that? How’s the call center performing? Uh, I see this being a very helpful tool.

It is, and you know, all this information that we present and a quick view dashboard is also available in individually reports which we’ll be getting to in future episodes, but this Kinda just saves the executive, the supervisors, the managers, the time, the few extra steps from having to run reports. Like you just have a quick look in his habit up on their screen all day reviewing results. The next view is the pledge information. Now again, Call Center Tulsa depending on the client, you may not have a pledge, so you would just uncheck that from your settings, but it tells you how many one time in the revenue, how many recurring pledges, how many recurring with auto pay or is the difference I can be recurring where it automatically hits my card every month versus you’re waiting for someone to mail it or call in, so it gives you that breakdown, the revenues and the average.

Another one is caused by our very super cool a report here or a view, so every, every hour starting at midnight. It’s a line graph that shows you the total money or sorry, the total calls by the hour so you can see where your peaks and valleys are throughout the day. That should hopefully match up with your media buying. And the next to last is the top five products for the day. Again, very important. It shows you the product name, description, the quantity that we’re sold, the amount and the average. Again, some of it shows you a donation. Your gift of it breaks that out for you as well. And finally, it’s the top five media view. Again, you may have five different daystar is going in that same day. It breaks it out for you. You may have a day star word and espn, you know, different radio stations. It gives you the top five. So the, the most, the top five traffic gives you the description, the number of calls, donation, shipping in total money along with average.

That’s what you call it, basis a loader. We got, we got everything covered.

That’s right. And it’s a home run. Again, all of our clients that use it, they’re blown away, super excited to use it. So if you’re not using it in your current client market tech, reach out to your, your manager, Call Center Tulsa they can help you get that set up, train you how to use it. Exactly.

So Jason, what did we learn today?

Well then we learned about the powerful bike tech call center dashboard, Call Center Tulsa you know, I just discussed that. And the flexibility, the settings can be all based on individual needs.

We also learned how providing such a dashboard for our many different clients opens up a world of quick data results for on reporting or even quick answer results. When your boss asks you about the call volume today, he’s going to ask you,

say, every boss comes in and says, so and so, where are we at with number of calls or how much money have regenerated day? Oh sure boss. I’ve got it right here. I’m looking. I’m staring right at it. Okay, cool. Dashboard. Yeah, exactly. No matter which office you sit in or who have to answer to the call center dashboard is just another piece of technology or call center Tulsa location has to offer.

That’s right Dan, so, Call Center Tulsa so the next time you think or hear the phrase, Call Center Tulsa. Remember Mike attack and all the information provided today about the different capabilities of our powerful dashboard.

Before we leave you today, remember, Call Center Tulsa visit our website, [inaudible] dot com, or call us at one 800. Three zero, three, four, four, three, six. We would love to discuss how Mike had check can partner with you and provide the solutions you need for the growth that you desire and please join us next time on tech talk when we break down. Two of our most famous and powerful call center reports, the call summary and call detail.

I can’t wait for that one day and those are great reports Call Center Tulsa and before we let you go, remember, gaining knowledge is a blast. So Mike, Attack Tech, boom.