MicahTek truly understands the importance of your calls. Your incoming calls are answered and handled swiftly and skillfully by operators in our Call Center – 24 hours day, 7 days a week. As your representatives, our operators are carefully selected and trained, knowledgeable about all of your organization, your products, and special events right at their fingertips. Enjoy the real-time benefits of call summary and call detail information through the convenience of your Smart Phone!
Using advanced telephony software, MicahTek operators immediately recognize and correctly respond to each of your important calls, answering each call with the name of your organization and your authorized script.
This feature enables MicahTek to process more calls by evenly distributing them among our agents so each call is appropriately handled in sequence.
If all our agents are engaged in calls, our phone system automatically parks and stacks incoming calls. These calls are then answered in turn, minimizing missed calls. After a designated period of time, the calls may be forwarded to an automated voice mail attendant.
Product orders, contributions, pledges, and subscriptions are entered directly into the computer database rather than manually recorded on illegible phone forms. Credit card authorizations can be optionally authorized at your location or MicahTek can obtain authorizations and electronically transfer the funds directly into your bank account. Call information can be regularly transmitted directly into your organization’s computer database.
With your products and supplies in the MicahTek warehouse, our fast-track fulfillment center will immediately process and ship your orders.