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| Monthly eNews | Volume 2, Issue 3 |
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Mission: We serve others and help them fulfill their potential.
Contact Center Services
Are you equipped to take advantage of each opportunity that is presented to you?
MicahTek has developed an affordable Contact Center solution that will meet your immediate and future needs by implementing the proper technology to maximize the performance of your marketing campaign. Please take a moment to read about how MicahTek can help prepare you for success.
We understand that every call is important and is the start of a relationship. MicahTek strives for 100% caller satisfaction with the goal of creating a long lasting relationship through our inherent technologies rather than meeting the need of a one-time caller. Your callers can expect a high level of personalization that will include a clear presentation of the options available to them. MicahTek agents are skillfully trained and equipped with the resources needed to capture and provide data to your callers for a cost that will fit your budget. The MicahTek Contact Center features and benefits include:
- Live Agents
- Dedicated Agents
- Interactive Voice Response
- Voice Broadcasts
- Call Prompting
- Custom Hold Messaging
- Custom Recorded Greetings
- Queue Call Back Features
- Personalized Scripting
- Event Registration
- Quality Control Assurance
- Real-time Online Reporting (detail & summary)
- Online Station Analysis Reporting
- Online Market Analysis Reporting
- Overflow Call Management
- Call Monitoring
- 100% Call Recording
- Agents Available 365 - 24/7
MicahTek has a goal to build bridges, rather than roadblocks, between your customers and your company. The most effective way to approach this is through a custom Contact Center solution fitted to your needs rather than forcing your campaign into a pre-established model that may or may not present the results you hoped for. Take advantage of the opportunities presented to you by partnering with MicahTek today!
For more information about our Contact Center or to schedule a demonstration of our online real-time reporting service, please call our Marketing Department at 1-800-303-4436 or visit www.micahtek.com.
Next Issue:
- Order Fulfillment Services
- Creative Services
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