Handling and processing each and every piece of incoming mail promptly and accurately is MicahTek’s success. Functioning as an extension of your organization and understanding your unique needs MicahTek commits to a standard of professional excellence in serving your customers and members.
Merging incoming mail, phone calls and Internet transactions into a tightly integrated database system will benefit your organization tremendously. At all times you will know exactly where your at in the processing and fulfillment of your customer and member accounts. Utilizing MicahTek’s secured Internet access you will take advantage of not only being on top of things but provide valuable input in the daily processing of your mail documents.
Transactions entered into the database are balanced and audited back to the original deposit and document count. Every piece of mail and every penny of the deposit must balance prior to closing each day. MicahTek’s internal audit and accounting procedures have been reviewed by a major national accounting company and passed with superb marks. Detail transactions entered into the computer system must balance to both the mail batch header records and the daily deposit amount. In addition to MicahTek’s tight internal controls you are regularly informed of the status of incoming mail and output letters and packing sheets.
Senior level management along with experienced account representatives oversee the daily processing of your account. They are in regular contact with your office to expedite and resolve situations which may arise. Directions are followed precisely and customers and members of your organization are always professionally and courteously treated.
If products or daily thank you and receipt letters need your attention, our account representatives are immediately in contact with your office. MicahTek recognizes the seriousness of timely responses and the impact to your organization if customers are uniformed or experience shipment delays.
MicahTek’s internal computer systems records detail information on incoming and outgoing processing. Each daily receipt and product order are uniquely identified. All steps in processing mail and other incoming transactions are carefully identified within the computer software programs.