MicahTek's Toll-Free Call Center
Incoming calls are answered swiftly
and skillfully by live operators.
24 hours per day,
7 days per week.
MicahTek will service your complete incoming call center needs or simply assist
during your busy and overflow times.
Carefully selected and trained operators have specific
online information about your organization, products, and special events.
These conscientious representatives are knowledgeable spokespersons for
your organization and they always treat your callers with courtesy and
respect.
MicahTek's full service out-source solutions will keep the integrity of your customer and member data
secure. MicahTek carefully integrates information from incoming calls,
mail and Internet into a single secured database on MicahTek's computer
servers. For clients maintaining their own database information MicahTek
transfers your call records directly to your office using a variety of transfer
options.
As part of standard MicahTek procedures,
our versatile operators verify names, addresses, credit card numbers and
expiration dates, and order information to assure data integrity. The MicahTek
automated phone system includes numerous
outstanding enhancements:
Client Identification
Using advanced telephony software, MicahTek operators immediately recognize and correctly respond to each of your important calls, answering each call with the name of your organization and your authorized script.
Automatic Call Distribution
This feature enables MicahTek to
process more calls by evenly distributing them among our agents so each
call is appropriately handled in sequence.
Caller Queue
If all our agents are engaged in calls, our phone
system automatically parks and stacks incoming calls. These calls are then
answered in turn, minimizing missed calls. After a designated period of
time, the calls may be forwarded to an automated voice mail attendant.
Total System Automation
Product orders, contributions, pledges, and subscriptions
are entered directly into the computer database rather than manually recorded
on illegible phone forms. Credit card authorizations can be optionally
authorized at your location or MicahTek can
obtain authorizations and electronically transfer the funds directly into
your bank account. Call information can be regularly transmitted directly
into your organization's computer database.
Instant Turnaround
With your products and supplies in the MicahTek warehouse,
our fast-track fulfillment center will immediately process and ship your orders.
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