Call Center Phone Agent Questionnaire
OKLAHOMA RESIDENTS ONLY
REQUIRED FIELDS *
Applicant's Name:*
Primary Phone:* (area code)  -
Secondary Phone: (area code)  -
E-mail:* Please double check your e-mail address
How did you hear about MicahTek?* Newspaper ad. Which one?
An employee or contractor of MicahTek. Name?
Word of mouth.
Internet. Which website?
Another source. Please describe?
Are you related to any past or present MicahTek employees or contractors?* Yes. Name and relationship?
No.
Please describe what you know about MicahTek:*
Are you currently employed?* Yes. Where?
No. Why did you leave your last job?
The current starting rate of pay for Call Center Phone Agents is $8.50 per hour plus the potential to earn incentive payments. On average, a Call Center Phone Agent may earn $9.87. If offered a position of employment as a Call Center Phone Agent, would this rate of pay be acceptable to you?* Yes.
No.
The training period for Call Center Phone Agents is three (3) consecutive weeks on Mondays through Fridays with either daytime or evening classes available that are conducted onsite at MicahTek. If offered a position of employment as a Call Center Phone Agent, would you be available to attend this required paid training?* Yes.
No.
Please tell us, if a job offer were extended to you, how long would you expect to work for us?*
Please tell us why you believe that you would do well at this job?*
Please tell us who is the person that has influenced your life the most and why?*
Please tell us what you want to be remembered for?*
Please tell us what are two of your greatest strengths?*
Please tell us what are two of your weaknesses?*
Please share with us a recent accomplishment of which you are most proud.*
Please tell us what you think your last boss would say about you and your work?*
Please tell us what your closest friend would say about you?*
Please tell us how did you (or would you) “work through” a situation with a difficult supervisor?*
MicahTek’s motto is, “We serve others and help them fulfill their potential.” Please tell us what your personal mission statement or motto is?*
MicahTek processes calls that range from product orders and customer service, to donations and pledges, along with scripted and unscripted prayer calls. Please tell us about any of your previous call center work and describe the manner in which you serviced the customers.*
Please tell us what the main skills a call center agent should have?*
Please tell us why you like talking to different people and personalities?*
Please tell us what you like about being in customer service?*
Please tell us what customer service is to you?*
Please tell us how you would handle a customer that was very talkative about things not pertaining to the call?*
Please describe a situation when you had to deal with demands from an unreasonable customer?*
Please tell us how you would calm down an angry customer?*
Please tell us if the customer is always right and why or why not?*
Please tell us about a time when you had to say “No” to a customer because it was against company policy?*
Please tell us how you responded when you received negative feedback from a caller about you personally?*
Do you have previous call center experience?* Yes. How many calls did you handle in an average day?
No.
Do you have previous call center experience in a sales environment?* Yes.
Did you have assigned quotas or targets? Yes. What were they?
No.
Did you work with a sales incentive plan? Yes. What was the best one?
No.
How would you rate yourself as a closer?
No.
Please tell us what you think are the most important skills to have in sales?*
Please tell us if you have sold anything over the phone and if so, what was it you were selling?*
Another type of call that MicahTek may answer for our clients is prayer calls. If offered a job, would you be comfortable saying prayers with the callers?* Yes.
No.
Please describe your comfort level with saying prayers that have and have not been scripted for you.*
Please tell us any additional comments you would like to make regarding your answers about taking prayer calls.*
Please explain the phrase “work ethic” and describe yours.*
Please tell us if you have a personal philosophy of management and if so, what it is?*
A new policy is to be implemented organization-wide. You do not agree with this new policy. Please tell us how you discuss this policy with your co-workers?*
What kind of supervisor gets the best performance out of you?*
Please tell us what does success mean to you and do you consider yourself successful?*
Please tell us which is more desirable to you: a business that is run in an efficient, business-like manner or a business that is run in a personal and friendly way and why?*
Please tell us why you have chosen to pursue a career in the call center industry?*
Please tell us what you can contribute to the company?*
If offered a position as a Call Center Phone Agent, would you have any physical problems with sitting still for lengthy periods of time, wearing a headset, looking at a computer monitor, or keying a lot?* Yes.
No.
Please tell us any additional comments you would like to make regarding your answer to the previous question about physical aspects of the job.
Is there any reason why you would be unable to perform or to safely perform any of the essential functions of the position as a Call Center Phone Agent?* Yes.
No.
Please tell us any additional comments you would like to make regarding your answer to the previous question about your abilities to perform the essential functions of the job.
Please tell us anything else you would like us to know about you that will aid us in making our hiring decisions.
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